I am an Associate Professor of Information Technology and Organizations in the Human-Computer Interaction Institute and H. John Heinz III College of Public Policy, Information Systems, and Management at Carnegie Mellon University.
I study social technology and the changing nature of work. I look for ways to apply psychology in design. I advocate for the user.
I publish my results in Computer-Supported Cooperative Work, Human-Computer Interaction, Information Systems, Computer-Mediated Communications, Social Psychology and Organizational Behavior.